Essential Duties & Responsibilities:
Maintains a strong working knowledge of supported products and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
Able to describe company product functions, features and details to customers.
Configure products to properly facilitate customer requirements per company standards and procedures.
Work with clients to help them build an organized and functional price book.
Schedule and complete price book related appointments.
Trains customers on proper use of price book functionality.
Respond to requests for assistance via phone or electronically, utilizing remote sessions as required.
Identify and escalate situations requiring urgent attention.
Troubleshoot and repair price book and scanning problems as they arise.
Troubleshoot and repair EDI invoice problems as they arise.
Research and author knowledge base articles regarding problem resolutions.
Contribute to company discussions regarding customer feedback about products and installation.
Perform administrative duties, reports and special projects associated with Implementation as requested.
Additional and/or Specific Skills:
Proficient in MS Office (intermediate and advances skills in Excel desired)
Excellent communication and customer relationship skills.
Exceptional analytical skills, troubleshooting and problem solving skills.
Ability to research and learn new technologies and software.
Strong oral and written communication skills.
Must be highly organized with demonstrated success managing multiple tasks with laser focus on detail as well as proven project management experience with ability to establish and meet objectives on time.
Desire and proven ability to become an expert in proprietary software application, implementation and integration.
Bachelor’s degree or equivalent work experience in Business and Administration; IT Business Analysis and Research or similar field.
Retail Industry/Convenience Store Industry preferred; Previous Call Center experience helpful.
NOTE: This is not a remote position. Position is based in Greentree, PA.