Описание вакансии:

Serves customers by installing and servicing systems and products.

Crafton, PA



Collects and analyzes surveys for all new locations in installation stage.
Creates new accounts and stations within Petrosoft products.
Hosts orientations with new clients and outlines the installation process.
Programs Direct Connect boxes and other Petrosoft devices needed for installation.
Schedules and completes install to clients POS systems and tests functionality.
Troubleshoots and restores connection problems as they arise.
Maps any new method payments or additional products as required.
Assists with installation of other devices that communicate with Petrosoft products such a, but not limited to Veeder Root, Hand Held devices.
Maintains a strong working knowledge of supported products and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
Document and author knowledge base articles regarding problem resolutions.
Contribute to department and company discussion regarding customer feedback about products and installation.
Performs administrative duties, reports and special projects associated with job specific as requested.


Ability to troubleshoot small business networks
Experience in working with remote dial-in and support such as GoToAssist
Proficient in Microsoft and Vista Operating systems.
Knowledge of customer service principles and practices.
Retail experience (great plus)
Convenience store operations experience (great plus)
Strong organizational skills with a laser focus on details.
Exceptional problem solving skills.
Proactive, clear, and succinct written and verbal communication skills.
Desire and proven ability to become an expert in proprietary software applications.
Proficiency in MS Office (PowerPoint, Word, Excel, Outlook)

Дополнительная информация:

1 year of experience in support/training with direct responsibilities related to the position.
Associate’s degree in Computer Science, Software Engineering, Business Technology, Information Systems, or a related field preferred.
Combination of experience and education listed above.

Что мы предлагаем

Работа в современной американской IT-компании по договору

Дистанционная работа

Оплачиваемый отпуск

Гибкая система компенсаций и бонусов

Конкурентная заработная плата в долларах на валютный счет сотрудника

Обучение на курсах и сертификация за счет компании

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